Your website, looked after every month.
Ongoing maintenance, monitoring and support to keep your website working and up to date. Includes everyday content changes and fixes.
$49/month inc. GST. Website maintenance, changes and support.
Keep your current hosting and domain. We look after the website itself.
No lock-in contract, cancel anytime. Work outside the plan and custom builds cost extra and are quoted before we start. Hosting, domains and paid plugins or apps are separate.
NO SURPRISE CHARGESEveryday changes and fixes are included. Anything extra is quoted and approved first.
- Maintenance, backups and monitoring
- Included
- Content changes and fixes
- Included
- Support requests
- Support form, confirmed when done
- Hosting and domain
- Stay with your provider
- Contract
- None, cancel anytime
Billed automatically by card each month. Your invoice arrives by email.
For businesses that already have a website
Your website keeps working while you run your business. Website Care suits you if:
- Your website or online store is live, but nobody is keeping it updated.
- You have a list of small changes that never get done.
- You want backups and security sorted before something breaks, not after.
- You want one place to send a request and know it will be handled.
Works with any website or online store: WordPress, WooCommerce, Shopify, Wix, Squarespace, Webflow or custom-built.
Website maintenance, changes and support
Website maintenance
Routine platform, theme and plugin updates where your platform needs them, with checks afterwards so nothing quietly breaks.
Backups
Scheduled backups with a recovery process, set up for your platform and hosting. Busy online stores get daily backups.
Uptime monitoring
We’re alerted when your website becomes unavailable, then investigate during support hours.
Security checks
Routine checks for common security issues, such as outdated software and known vulnerabilities.
Content updates
Changes to text, images and contact details on your existing pages.
Store updates
Changes to prices, existing products and collections.
Website fixes
Help with broken links, forms, display issues and existing functionality.
Support
One form for every request. We acknowledge each one and confirm when the work is done.
Care that fits your platform
WordPress and WooCommerce sites get regular updates and backups. Shopify, Wix, Squarespace and Webflow update and host their own platforms, so care there covers apps, content, checks and monitoring. Some need a paid backup app, which we explain before you sign up.
What’s included, and what costs extra
Everyday content changes and fixes are part of your plan. Anything outside the inclusions above, including custom builds, costs extra.
We assess every request before starting. If something needs extra payment, we explain the scope and price and wait for your approval. No surprise charges.
Text, images, contact details, prices, existing products and collections
Broken links, forms, display issues and existing functionality
Set up to suit your platform
Installing and setting up plugins and apps. Paid licences are your cost
Including substantial plugin or app configuration
Beyond routine care
First response: site down within 2 business hours, urgent requests the same business day, everything else within 1 business day. Most routine changes are completed within 2 to 3 business days once we have the required access and content. Larger projects receive a separate quote and timeline. Business hours are 9am to 5pm Melbourne time, Monday to Friday, excluding Victorian public holidays.
From sign-up to looked after
Subscribe online
Start your plan through secure checkout. Your invoice arrives by email straight away.
Share secure access
We email you a secure form. Add [email protected] as an admin or staff account on your website or store, or give us delegate access through your host.
We check access and set up
Within one business day we confirm our access works, then set up backups and monitoring where your platform supports them. We email you when you’re set up.
Send requests any time
Use the support form for changes or issues. We acknowledge each request and email you when it’s done.
Frequently asked questions
Is hosting included?
No. Your hosting and domain stay with your current provider and are paid to them directly. Website Care looks after the website itself.
Which websites do you look after?
Any website or online store, including WordPress, WooCommerce, Shopify, Wix, Squarespace, Webflow and custom-built sites. What we maintain depends on the platform: WordPress and WooCommerce need regular updates and backups, while hosted platforms like Shopify and Wix update themselves.
What costs extra?
Anything outside the listed inclusions, such as new websites, redesigns, substantial new pages, custom features and integrations, substantial plugin or app configuration and major repairs. Paid plugin and app licences are your cost. We quote first and only start once you approve.
Are backups included on every platform?
WordPress and WooCommerce: yes, through your hosting or a backup tool, daily for busy stores. Shopify doesn’t provide full store backups, so we recommend a backup app (from about US$19/month, paid by you). Wix and Squarespace keep their own site history but don’t offer a downloadable full backup. Webflow backs up your site automatically. We confirm what applies to your website before you sign up.
How quickly do you respond?
First response: site down within 2 business hours, urgent requests the same business day, everything else within 1 business day. Most routine changes are completed within 2 to 3 business days once we have the required access and content. Larger projects receive a separate quote and timeline. Business hours are 9am to 5pm Melbourne time, Monday to Friday, excluding Victorian public holidays.
Do I need to send you my passwords?
No. The easiest way is to add [email protected] as an admin or staff account on your website or store, or give us delegate access through your hosting account. Please never send passwords by email.
How do I ask for help?
After you subscribe, we send you a link to our support form. Tell us what you need and how urgent it is. We acknowledge every request and email you when it’s done.
How does billing work?
Your card is charged $49 inc. GST each month and your tax invoice arrives by email. If a payment fails, we email you a secure link to update your card.
Can I cancel?
Yes. There’s no lock-in contract. Email [email protected] or reply to any of our emails. Your plan stays active until the end of the month you’ve paid for, then we remove our access.
Keep your website fast, safe and up to date
Subscribe in a few minutes. We’ll email your invoice and a secure access form straight away.
$49/month inc. GST. No lock-in contract, cancel anytime.
Website maintenance, changes and support. Extra work is quoted and approved first.
- 01Subscribe online.
- 02Share secure access.
- 03We take it from here.
Start Website Care
Takes about two minutes. Pay securely by card and we’ll take it from there.
- 01Subscribe and pay securely$49/month inc. GST, processed by Stripe. No lock-in contract.
- 02Get your invoiceYour tax invoice arrives by email straight away, then every month.
- 03Share secure accessWe email a secure form. Add [email protected] as an admin — no passwords by email.
- 04We take it from hereWe confirm access within one business day and email you once you’re set up. Then send requests any time.
Questions first? Email [email protected] or call 0477 557 970.
Payments are processed securely by Stripe. By subscribing you agree to our Terms and Privacy Policy.